Terms of Service/ Returns / Warranty
We’ve got your back
60-Day Money-Back Guarantee
We know that other options such as Drilling Deeper or Hydro Fracking, do not offer any kind of guarantee when they work on your well.
We want to offer Peace of Mind with your purchase by giving you a 60-day money-back guarantee.
We want you to receive your unit, install it and, of course, love it. But if you feel like our product does not solve your water problem, we will accept a full return of the item with no fee. Uninstallation and Shipping costs are the customer’s responsibility.
All systems are covered by a 1-year manufacturer warranty as well for parts or defects. View below for more warranty information.
Twenty Years of Excellence: A Legacy of Satisfaction, Zero Returns
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Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us
Shipping Return Costs
Returns are the responsibility of the user, meaning that all return shipping costs are paid by the user. Well Manager gives refunds only for the purchase price of the unit.
This product is warranted to be free of defects in materials and workmanship for a period of one year from the date of original purchase. During this one-year period, WELL MANAGER, LLC will replace any part that is found to be defective under normal use and service without charge.
WELL MANAGER LLC’s obligation to replace defective parts shall be the purchaser’s sole remedy under this warranty. This warranty does not include normal maintenance and service and does not apply to any product or parts that have been subject to misuse, negligence, accident, improper maintenance or repair by service personnel not familiar with the product, faulty installation or installation contrary to recommended installation instructions.
There is no other express warranty. WELL MANAGER, LLC hereby disclaims any and all implied warranties, including but not limited to, those of merchantability and fitness for a particular purpose to the extent permitted by law.
Components may be warranted for periods longer than listed above. These warranties are offered by the component manufacturer, not by WELL MANAGER, LLC. Purchasers’ sole remedy for defective components beyond the previously stated one-year warranty is through the component manufacturer.
Terms of Service
Your access to and use of the Site, including your order of products through the Site, is subject to these terms and conditions. You agree to be bound by and comply with these terms and conditions by browsing the Site.
You must not:
a. use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes.
b. use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
c. make fraudulent or speculative inquiries, purchases or requests through the Site;
d. use another person’s details without their permission or impersonate another person when using the Site;
e. post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
f. tamper with or hinder the operation of the Site;
g. knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
h. use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
i. modify, adapt, translate or reverse engineer any portion of the Site;
j. remove any copyright, trade mark, or other proprietary rights notices contained in or on the Site;
k. reformat or frame any portion of the web pages that are part of the Site;
l. create accounts by automated means or under false or fraudulent pretenses;
m. use the Site to violate the security of any computer or other network or engage in illegal conduct;
n. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
o. use the Site other than in accordance with these terms and conditions, or
p. attempt any of the above acts or engage or permit another person to do any of the above acts.
The Site may contain links to external websites that are not operated by us or our related bodies corporate. These links are provided for your convenience only and:
a. we make no representations or warranties or have any responsibility or liability for those websites; and
b. these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites.